Privacy Policy

Wanco works hard to earn and keep your trust. We are committed to protecting the confidentiality and integrity of any personal information collected to ensure that data is processed in accordance with the provisions of relevant privacy protection legislation.

What Information Do We Collect?

Through our website, meetings, events, phone calls, and other channels of normal business interaction, Wanco may collect information that can identify you. This information may be used to help us better understand how you use our products and services to help make them more relevant to the needs of your business. Collected information may include:

• Your full name and title
• Your contact information, including phone number, email address, and mailing address
• Transactional payment information relevant to products or services purchased through Wanco
• Other information you share with us

Examples of business interaction with Wanco may include:

• Signing up to receive automated product updates, newsletters, or other electronic notifications
• Completing forms on our website
• Submitting a question about our products or services
• Requesting a quote from us
• Purchasing a product or service
• Setting up an account with Wanco
• Completing a customer satisfaction survey
• Trade show interaction, including the exchange of business cards
• Webinar participation

Information Usage

Information collected by Wanco through the normal course of doing business is used to help us gain a better understanding of your needs to provide you with the best possible products and services through timely, relevant means. For example, we may use your information to:

• Provide delivery of any products or services requested from us
• Secure and verify payments for products or services
• Respond to your questions, concerns, or requests for additional information
• Request reviews regarding our products or services

Website and Cookie Information

When visiting our website, Wanco automatically collects information about site usage to work toward continued improvement of your experience. This information may include the type of internet browser or mobile device you use, how you reached our site (direct search or referred link from another site), and your IP address. We use Google Analytics to provide us with an overview of how our website is used by our visitors. For improved functionality, our website may also use third-party plug-ins. Wanco’s Privacy Policy only covers the collection of information by Wanco and does not cover data collection by any third party.

Cookies, Log Files, and Web Beacons

As is the case for most companies, Wanco employs the use of “cookies” and “log files” on our website. Cookies (information added to your computer’s hard drive when visiting certain websites) and log files (small text files automatically created when a user visits a site) help us understand whether you are a new or returning visitor. This information also helps us to better understand which features are of greatest interest to our users. Cookies and log files can often serve to improve your visit by saving your preferences. Most browsers provide instructions on how to manage your cookie preferences, including notifications. However, some website features may be disabled if cookies are disabled.

Certain tagging features on our site may contain web beacons. Web beacons may allow third parties to obtain information from the computer interacting with portions of our content, including the URL of a page on which a beacon appears, the type of browser used to view the page, the IP address of the computer, and cookie preferences.

Basis for Lawful Collection of Data

Our basis for the collection and processing of personal data is based on our commitment to better understand your needs and provide the best possible products and services. For example, we may seek to collect information to determine whether we have satisfactorily completed your transaction with us. Collected information may include the following:

• Full name, title, and name of organization
• Contact information, including phone number, email address, and physical address information (billing and shipping addresses, respectively)
• VAT or account-related information (if applicable)
• Customer satisfaction survey results

The processing of personal data may be required in order to carry out normal business operations, including providing you with a quote, entering into a contract with you, providing a product or service, or managing other types of transactions, such as the fulfillment of requests for samples or product literature.

After an initial business interaction, you have the option to opt in or opt out of receiving future marketing communications regarding our products and services. This option can be exercised through the checking of relevant boxes, the completion of relevant forms, or by following steps outlined through specific links (for example, an “Unsubscribe” link in an email) provided through additional communications as they relate to your interaction with us. Communications deemed to be relevant or of interest to you, based on prior interaction, may be sent until consent is removed.

Protection of Personal Information

As data and privacy laws evolve, Wanco will pursue appropriate administrative, technical and physical safeguards to help protect the personal information you provide on this site.

Your Marketing Choices

Wanco will not sell your information to marketing companies. When sending out marketing emails from time to time, Wanco will always strive to send only relevant information based on our existing business relationship, evolving product and service offerings, or your established preferences. If you no longer wish to receive these types of messages, you can either follow the unsubscribe instructions on any of our communications or contact us at .

Shared and Transferred Information

Wanco does not sell or disclose personal information about our visitors to our website, except as described here.  Wanco may occasionally share information provided by our website visitors with providers hired to perform specific services on our behalf. In such instances, Wanco will take reasonable steps to help ensure that these service providers will, on behalf of our organization, protect your information. Wanco may also disclose information about you if we are required to do so by law, by due legal process, or by law enforcement or government authorities, or if deemed necessary to prevent financial loss or physical harm in connection with an investigation of actual or suspected unlawful activity.

Should Wanco ever choose to transfer all or a portion of our business or assets, we reserve the right to disclose information we have about you, using reasonable efforts to direct the transferee to use personal information provided in a manner that is consistent with this Privacy Notice.

Wanco also reserves the right to transfer information collected on this site to other countries in which we do business as necessary, but only for purposes as described above. Because other countries may not have the same privacy and data protection laws as the company in which you reside, Wanco will seek to protect your information as described in this Privacy Policy based on relevant U.S. regulations.

Retention of Data

Wanco will retain information about you for use in the course of our normal business activities. The time of data retention may vary with any legal obligations, past or present contracts we have with you, or other legitimate interests as a business entity. Your information will be kept for as long as is required to adequately respond to and complete your inquiry, handle your product and service needs, or continue to inform you of new information that may be helpful to your ongoing business needs.

If you decide that you no longer want Wanco to retain your information or provide you with products or services, you can submit a request to erase your personal information. Wanco will reserve the right to retain information from deleted accounts as deemed necessary to comply with the law, prevent fraud, collect payments or fees, resolve problems or disputes, troubleshoot product or service-related concerns, assist with legal or business investigations, enforce terms of service, and take other actions permitted by law as needed to pursue or protect legitimate business interests. Any information retained by Wanco will be handled in accordance with our Privacy Policy.

Access to Your Personal Information

You have the right to make a request to access any personal information we may have retained about you or to request corrections of any errors in that data. To make an access or data correction request, you can communicate with us through the contact details provided at the end of this policy.

Information You Publicly Share or Provide to Others

If you provide personal data to other individuals or groups or make it publicly accessible, Wanco cannot control or accept responsibility for the way others will manage or use that information. Examples may include sharing information through social media, commenting on public message forums, or making direct or indirect contact with other businesses, including any businesses mentioned on Wanco’s website, or through other online interaction, email, phone conversations, or other channels of communication.

Links to Other Sites

Links to other websites may occasionally be provided for informational purposes or for the convenience of our website visitors. Websites not owned or managed by Wanco operate independently. Wanco is not responsible for their content, policies, or privacy practices.

Contact Information

If you have additional questions about how we manage your personal information or our Privacy Policy, please contact us at .

Wanco Privacy Policy, updated September 2022.