Customer Service

Our commitment to quality extends beyond our manufacturing facility. We are also proud to offer first-class customer service and support. If you have any questions about your Wanco equipment, we are here to help.


Our warranty policies cover all Wanco product categories, from message signs and arrow boards to generators, light towers and surveillance products. You can view our policies here or submit a warranty claim.

Replacement Parts

Most parts on Wanco equipment are replaceable. If your equipment is under warranty, initiate a return authorization. If you are unsure about warranty coverage, have questions or know exactly what you need, send us a parts request.

Engine Service Centers

Wanco does not provide engine service or repair. Engines must be serviced by an authorized service center for your brand of engine. Our list of engine service centers will help you locate the authorized service center near you.

Data Service Transfer

If you are selling your Wanco equipment with active Wanco Data Service and would like to transfer that data service to the new owner, complete our Data Transfer form here.


We encourage you to register your Wanco Generator immediately after purchase, which speeds up the warranty process if you ever need it. For help with operating, maintaining or replacing parts on your generator, use the resources provided here.

Financing & Funding

We have several options available for financing your equipment purchases. Choose Wanco Financing to free up capital for other needs, or use our list of links to agencies that provide funding and grants to public safety agencies.


Visit our YouTube channel for product training and informational videos.


Wanco catalogs, brochures, specifications and manuals are available in our online document libraries. For printed documents, send us a brochure request.


For Wanco software, apps and protected documents, contact us for access to our secure downloads. Our surveillance system software is also available here.